privacy policy

1. Introduction

Welcome to Zed!

This Privacy Policy was written to help you better understand how we collect, use and store your information. It is a policy subject to update because technology and privacy laws are constantly changing and we are committed to notifying you when any change is made and we will add an explanatory notice in the application. Your use of ZD following the posting of such changes constitutes acceptance of the revised policies.

By subscribing to any of the products or services offered by Zed or interacting with a merchant using the Zed services, you agree to the terms of the Privacy Policy and thereby agree to the Terms of Service of Zed. The Privacy Policy is a legally binding agreement between you and the customer, business owner or any other entity if you are acting on their behalf pursuant to an approved authorization or official agency as a user of the Services (referred to in this Privacy Policy as “you” or “your account”) and Zed and its affiliates and services (referred to in this Privacy Policy as “we”, “us” or “Z”). If this policy is added and applies to any new features or tools added to our services,

When we use the term “personal information” in this policy, it refers to any information related to a specific person, but does not include the name of an organization employee, his work address, his e-mail address, or his phone number.

We will keep your personal information where it is accurate, complete, and up-to-date with the information you provide to us. In the event that you request access to your personal information, we will inform you of the existence, use and disclosure of your personal information as permitted by laws and regulations and provide you with access to that information. We will always ask for your consent before using your personal information for any other purposes

The privacy policy is available in both Arabic and English. In the event of any conflict between the privacy policy in English and the privacy policy in Arabic, the approved version is the Arabic version.

2. Information from merchants

If you are a merchant, you agree to post a privacy policy on your storefront that is consistent with the laws and regulations applicable to your business. You also agree to obtain the consent of your customers for the use and access of their personal information by Zid and any other parties that are classified as third parties to Zid.

What information do we collect from merchants and why?

We collect your name, address, email address and mobile phone number.

We need this information to provide you with our services. Foremost among them: verifying your identity, contacting you, and issuing invoices to you.

We collect data from the web pages hosted by Zed and that you visit. We also collect data about how and when you access your account, including information about your device, browser, network connection, and Internet Protocol (IP) address.

We need this information to provide and improve our services.

Upon completing the Services registration process, you will be able to activate the logistics and payment services in your account. If you do, we will collect your address or addresses, business type and business identification number, date of birth (if you are a sole proprietorship), bank account information and personal identification information/official identification.

We need this information to establish the logistics and payment services for you, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.

We collect personal information about your customers that you share with us or that customers provide while shopping or during the checkout process.

We use this information to provide you with our services, to facilitate the completion of orders and to better serve your customers.

We will also use personal information in other cases if you give us your express permission.

Address Book: You can provide us with phone numbers of your store users and other contacts in your mobile address book. You confirm that you are authorized to provide us with these numbers to allow us to provide our services.

We use this information to provide you with our services, to facilitate the completion of orders and to better serve your customers.

Camera and photo library: Provides us with access to your camera and photo library. You confirm that you are authorized to provide us with these images to allow us to provide our services.

We use this information to provide you with our services so that you can add products to your store and manage them.

Location: You provide our access to your location using your Phone's location service and you confirm that you are authorized to provide us with those locations to allow us to provide our services.

We use this information to provide you with our services so that you can send and deliver orders to our partners.

Usage and Logging Information: We collect information related to the Services, diagnostics, and performance, including information about your activity such as how you use our Services, how you interact with others using our Services, and the like, log files, diagnostics, crashes, websites, performance logs, and reports.

Device and Connection Information: We collect device-specific information when you install, access, or use our Services. This includes information such as hardware type, operating system information, browser information, Internet Protocol (IP) address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features.

When do we collect this information?

We collect personal information when you sign up for, access, or provide information to us.

3. Information from customers of merchants

What information do we collect and why?

We collect merchants' customers' name, electronic addresses - shipping and billing addresses, mobile phone number, IP address, and hardware data.

We need this information to provide merchants with our services including support, completion and facilitation of orders, payments and documentation. We also use this information to improve our services.

When do we collect this information?

We collect the